CCM8570 - Closing the Examination: Accepting the Offer – Is the Wording Acceptable?

 

On receipt of the offer you should check that:

• There has been no alteration to the wording and there are no blank spaces
• Any mistakes by the claimant have been corrected and initialled by the signatory
• The offer has been signed by the person for whom it was intended
• There is no covering letter or other intimation which could be thought to modify the terms of the offer, e.g. a request for more time to pay or saying that they will pay the sum as soon as they can or when they sell their house/car etc.
• Neither the offer nor any covering letter mentions full and final settlement. If it does – see CCM14382.

If you are unsure about the wording you must consult your manager. If necessary, advice can then be obtained from (This text has been withheld because of exemptions in the Freedom of Information Act 2000).

If the wording of the offer is not acceptable, you should rectify this by either seeking a fresh offer or returning the original for amendment and/or initialling. Before returning an offer for these reasons you will want to consider whether the amount offered is acceptable (This text has been withheld because of exemptions in the Freedom of Information Act 2000)There is no point returning a letter for the claimant to amend some minor error if you are then going to tell him that the offer itself is inadequate.