CCM8080 - Closing the Examination

No adjustment needed to the claim - Informing the claimant

You will need to send the claimant a letter informing him/her the examination is now complete and the outcome. You might already have discussed this during a telephone call or at a meeting but a written closure letter is still needed. For a joint claim you sent a copy of your opening letter to each claimant, so you should also send your closure letter to each of them.

The text for your closure letter for:

• a pre-award examination is at CCM21100. You should only include the fourth paragraph if the claim was made by a couple and you should only include the third paragraph if the claimant(s) has given good co-operation
• a post-award examination is shown at CCM21230
• a post award examination including a processed CoC is shown at CCM21230
• a post award examination including an unprocessed CoC is shown an CCM21235.