| CCM8020 |
Overview of Closing the Examination |
| CCM8030 |
Claimant asks you to take into account reduced income |
| CCM8050 |
Other factors with a bearing on the amount of the overpayment |
| CCM8060 |
Penalties - General |
| CCM8070 |
No adjustment needed to the Claim |
| CCM8080 |
No adjustment needed to the claim - Informing the claimant |
| CCM8090 |
Processing the Claim |
| CCM8100 |
Office Records |
| CCM8110 |
Adjustment needed to the claim but a penalty is not appropriate |
| CCM8115 |
Adjustment needed to the claim but a penalty is not appropriate - Are adjustments needed for other years |
| CCM8116 |
Adjustment needed for other years |
| CCM8122 |
Closing the Examination: Interest |
| CCM8125 |
In-year recoveries |
| CCM8126 |
In-year recoveries for claims made in the wrong capacity |
| CCM8127 |
In-year recoveries - Interest |
| CCM8129 |
In-year recoveries - examples |
| CCM8130 |
Informing the Claimant - General |
| CCM8140 |
Informing the Claimant - Overpayment |
| CCM8150 |
Informing the Claimant - Closure Letter |
| CCM8160 |
Processing the Claim - General |
| CCM8170 |
Appeals |
| CCM8180 |
Recoveries |
| CCM8183 |
Completion of TC33(NTC) - NTC Claimant Debt Recovery Record |
| CCM8185 |
Completion of TC37 SO (NTC) |
| CCM8187 |
Completion of TC37 (NTC) |
| CCM8190 |
TCW and Office Records |
| CCM8230 |
Adjustment needed to the claim and Penalties appropriate - Overview of settlement including penalties |
| CCM8232 |
Adjustment needed to the claim and penalty appropriate - Are adjustments needed for other years |
| CCM8235 |
Closing the Examination: Adjustment needed to the Claim and Penalties appropriate - What to include in the Letter of Offer |
| CCM8240 |
Adjustment needed to the claim and Penalties appropriate - Who will meet the settlement? |
| CCM8250 |
Who will meet the settlement? - Single Claimant |
| CCM8260 |
Who will meet the settlement? - A couple who are now separated |
| CCM8270 |
Who will meet the settlement? - A couple who are jointly responsible for the debt and penalties |
| CCM8280 |
Who will meet the settlement? -A couple where the penalty relates to a failure to notify a change of circumstances |
| CCM8290 |
Who will meet the settlement? -A couple where one is an innocent partner. |
| CCM8295 |
Is a settlement meeting needed? |
| CCM8300 |
Issuing the Penalty Leaflet |
| CCM8310 |
Issuing the Penalty Leaflet - cases worked by correspondence |
| CCM8320 |
Issuing the Penalty Leaflet - telephone calls |
| (This text has been withheld because of exemptions in the Freedom of Information Act 2000) |
| CCM8360 |
Amend or Process the Award |
| CCM8370 |
Penalty Cases - Informing the Claimant(s) |
| CCM8380 |
Amending or Processing the Award |
| CCM8390 |
Right of Appeal |
| CCM8400 |
Calculating the Overpaid Credits - The Amount |
| CCM8410 |
Establishing the Ability to meet the Settlement |
| CCM8420 |
Meeting the Settlement |
| CCM8430 |
Review of Means Position |
| CCM8435 |
Review of Means - alerting Debt Management and Banking Colleagues |
| CCM8440 |
Instalment Offers |
| CCM8450 |
Calculating an Instalment Offer |
| CCM8460 |
Means are Inadequate |
| CCM8470 |
Calculating the Penalties and Interest |
| CCM8480 |
Inviting the Offer - The Contract |
| CCM8490 |
Inviting the Offer - Wording of the Offer |
| CCM8500 |
Penalty Only Offers |
| CCM8510 |
Instalment Offers |
| CCM8520 |
Wording of Instalment Offers |
| CCM8530 |
Direct Debits |
| CCM8540 |
No response to Settlement Meeting Proposals |
| CCM8550 |
Letter explaining settlement proposals |
| CCM8560 |
Accepting the Offer |
| CCM8570 |
Accepting the Offer - Is the Wording Acceptable? |
| (This text has been withheld because of exemptions in the Freedom of Information Act 2000) |
| CCM8590 |
Letter of Acceptance |
| CCM8610 |
Default after Acceptance of the Offer |
| CCM8620 |
Submissions of Offers to Claimant Compliance Group Manager (CCGM) |
| CCM8630 |
Closing the Office Records and Noting TCW |
| CCM8640 |
Formal Proceedings |
| CCM8645 |
Formal Proceedings - How to Complete Form 394(TC) |
| CCM8650 |
Accounting Procedures - Record of Contract Settlements |
| CCM8670 |
Accounting Procedures - Settlement |
| CCM8690 |
Accounting Procedures - Alteration of Charge |
| CCM8700 |
Receipt of Cheque - Non Contract Settlement |
| CCM8710 |
Receipt of Cheque - Contract Settlement |
| CCM8720 |
Payment on account of an expected contract settlement |
| CCM8722 |
Payment on Account - Receipt of a Cheque |
| CCM8725 |
Payment on Account - Cash Payment |
| CCM8740 |
Appendix 1 - Letter of Offer - Overpaid Credits and Penalties Payable in a Lump Sum (Individual) |
| CCM8750 |
Appendix 2 - Letter of Offer - Penalty only case - payable in a Lump Sum (Individual) |
| CCM8760 |
Appendix 3 - Letter of Offer - Overpaid Credits and a penalty, where payment is to be made by instalments (Individual) |
| CCM8770 |
Appendix 4 - Letter of Offer - Penalty only cases, where payment is to be made by instalments (Individual) |
| CCM8780 |
Appendix 5 - Letter of Offer - Overpaid Credits and Penalties payable in a Lump Sum (Couple) |
| CCM8790 |
Appendix 6 - Letter of Offer - Penalty only case payable in a Lump Sum (Couple) |
| CCM8800 |
Appendix 7 - Letter of Offer - Overpaid Credits and a Penalty where payment is to be made by instalments (Couple) |
| CCM8810 |
Appendix 8 - Letter of Offer - Penalty only cases where payment is to be made by instalments (Couple) |
