CCM8000 - Closing the Examination

CCM8020

Overview of Closing the Examination

CCM8030

Claimant asks you to take into account reduced income

CCM8050

Other factors with a bearing on the amount of the overpayment

CCM8060

Penalties - General

CCM8070

No adjustment needed to the Claim

CCM8080

No adjustment needed to the claim - Informing the claimant

CCM8090

Processing the Claim

CCM8100

Office Records

CCM8110

Adjustment needed to the claim but a penalty is not appropriate

CCM8115

Adjustment needed to the claim but a penalty is not appropriate - Are adjustments needed for other years

CCM8116

Adjustment needed for other years

CCM8120

Certificate of Full Disclosure (CFD)

CCM8122

Closing the Examination: Interest

CCM8125

In-year recoveries

CCM8126

In-year recoveries for claims made in the wrong capacity

CCM8127

In-year recoveries - Interest

CCM8129

In-year recoveries - examples

CCM8130

Informing the Claimant - General

CCM8140

Informing the Claimant - Overpayment

CCM8150

Informing the Claimant - Closure Letter

CCM8160

Processing the Claim - General

CCM8170

Appeals

CCM8180

Recoveries

CCM8183

Completion of TC33(NTC) - NTC Claimant Debt Recovery Record

CCM8185

Completion of TC37 SO (NTC)

CCM8187

Completion of TC37 (NTC)

CCM8190

TCW and Office Records

CCM8230

Adjustment needed to the claim and Penalties appropriate - Overview of settlement including penalties

CCM8232

Adjustment needed to the claim and penalty appropriate - Are adjustments needed for other years

CCM8235

Closing the Examination: Adjustment needed to the Claim and Penalties appropriate - What to include in the Letter of Offer

CCM8240

Adjustment needed to the claim and Penalties appropriate - Who will meet the settlement?

CCM8250

Who will meet the settlement? - Single Claimant

CCM8260

Who will meet the settlement? - A couple who are now separated

CCM8270

Who will meet the settlement? - A couple who are jointly responsible for the debt and penalties

CCM8280

Who will meet the settlement? -A couple where the penalty relates to a failure to notify a change of circumstances

CCM8290

Who will meet the settlement? -A couple where one is an innocent partner.

CCM8295

Is a settlement meeting needed?

CCM8300

Issuing the Penalty Leaflet

CCM8310

Issuing the Penalty Leaflet - cases worked by correspondence

CCM8320

Issuing the Penalty Leaflet - telephone calls

CCM8340

Obtaining a Certificate of Full Disclosure (CFD)

CCM8350

Completion of the Certificate

CCM8360

Amend or Process the Award

CCM8370

Penalty Cases - Informing the Claimant(s)

CCM8380

Amending or Processing the Award

CCM8390

Right of Appeal

CCM8400

Calculating the Overpaid Credits - The Amount

CCM8410

Establishing the Ability to meet the Settlement

CCM8420

Meeting the Settlement

CCM8430

Review of Means Position

CCM8435

Review of Means - alerting Debt Management and Banking Colleagues

CCM8440

Instalment Offers

CCM8450

Calculating an Instalment Offer

CCM8460

Means are Inadequate

CCM8470

Calculating the Penalties and Interest

CCM8480

Inviting the Offer - The Contract

CCM8490

Inviting the Offer - Wording of the Offer

CCM8500

Penalty Only Offers

CCM8510

Instalment Offers

CCM8520

Wording of Instalment Offers

CCM8530

Direct Debits

CCM8540

No response to Settlement Meeting Proposals

CCM8550

Letter explaining settlement proposals

CCM8560

Accepting the Offer

CCM8570

Accepting the Offer - Is the Wording Acceptable?

CCM8590

Letter of Acceptance

CCM8600

The Payslip

CCM8610

Default after Acceptance of the Offer

CCM8620

Submissions of Offers to Claimant Compliance Group Manager (CCGM)

CCM8630

Closing the Office Records and Noting TCW

CCM8640

Formal Proceedings

CCM8645

Formal Proceedings - How to Complete Form 394(TC)

CCM8650

Accounting Procedures - Record of Contract Settlements

CCM8660

Accounting Procedures - Completion of Form 94A

CCM8670

Accounting Procedures - Settlement not by Instalments

CCM8680

Accounting Procedures - 94A Settlements by Instalments

CCM8690

Accounting Procedures - Alteration of Charge

CCM8700

Receipt of Cheque - Non Contract Settlement

CCM8710

Receipt of Cheque - Contract Settlement

CCM8720

Payment on account of an expected contract settlement

CCM8722

Payment on Account - Receipt of a Cheque

CCM8725

Payment on Account - Cash Payment

CCM8730

Interaction with WFTC / DPTC

CCM8740

Appendix 1 - Letter of Offer - Overpaid Credits and Penalties Payable in a Lump Sum (Individual)

CCM8750

Appendix 2 - Letter of Offer - Penalty only case - payable in a Lump Sum (Individual)

CCM8760

Appendix 3 - Letter of Offer - Overpaid Credits and a penalty, where payment is to be made by instalments (Individual)

CCM8770

Appendix 4 - Letter of Offer - Penalty only cases, where payment is to be made by instalments (Individual)

CCM8780

Appendix 5 - Letter of Offer - Overpaid Credits and Penalties payable in a Lump Sum (Couple)

CCM8790

Appendix 6 - Letter of Offer - Penalty only case payable in a Lump Sum (Couple)

CCM8800

Appendix 7 - Letter of Offer - Overpaid Credits and a Penalty where payment is to be made by instalments (Couple)

CCM8810

Appendix 8 - Letter of Offer - Penalty only cases where payment is to be made by instalments (Couple)