CCM7500 - Discrepancy Enquiries: Working and Closing the Discrepancy Enquiry – Claimant(s) confirms your revised figure is correct

If the claimant(s) agrees your revised figure, you must close your enquiry by writing to them using the appropriate closure letter, see link below, explaining that you will be amending the final award on the basis of the revised figure.

Closing the Discrepancy Enquiry

You must always write to the claimant(s), even if you have spoken to them, and agreed the position, on the phone. If the claim was made by a couple, you must send a copy of your letter to each member. As soon as possible after you issue your letter you should close your enquiry on TCW and amend the finalised award details on NTC (see NTC Manual for system guidance), this will result in the system issuing a S19 decision notice against which the claimant has a right of appeal.

TCC11 – Closure letter, see CCM21343