CCM7100 - Discrepancy Examinations: Claimant(s) maintains the figure they have used is correct

If the claimant(s) maintains the figure they have used is correct, you should consider any reason they give for the discrepancy. If the information the claimant supplies calls the database match into question (e.g. if it seems likely that another person with the same name has been confused with the claimant) you should consult your manager before taking any further action.

Your manager, having had the information checked, will advise you how to proceed.