CCM5400 - Working the examination:
Meetings at claimant's(s') home: Personal safety: Claimant
Compliance Officers
You must not compromise your personal security under any
circumstances.
Always ensure that your manager or a colleague is aware of the
meeting and that they know as many details as possible
including:
- the name of the person(s) you are
visiting
- the address and telephone number of the
person(s) you are visiting
- the start time and estimated duration of
the meeting
- whether you anticipate returning to the
office after the meeting, and if so approximately when. If you do
not return to the office, but go straight home, you should make a
“returned home safely” call in accordance with local
arrangements
- if you find that you are going to return
to the office later than expected, or not at all, then you should
inform the office as soon as possible.
Whenever you have a meeting at a claimant’s home you
must be accompanied by a colleague, who can be in
any pay band. If you will be meeting a lone female claimant, at
least one of the attending officers
must be female.
Take a mobile phone with you, and a personal alarm, if
appropriate. When visiting a claimant’s home you must:
- not trespass - only enter the property
with the claimant’s permission
- not snoop - do not enter any room other
than the one(s) into which the claimant shows you
- not take photographs
- not act in an aggressive, high handed or
bureaucratic manner.
If at any time the claimant(s) asks you to leave their
property you must do soimmediately and record this fact.
If at any time you feel vulnerable to physical attack, or
physical threats are made against you:
- you must withdraw immediately
- you must make a detailed report of the
incident and advise your.
