CCM5287 - Working the examination: Post award: Letter returned RLS or address is false

We are entitled to amend an award under S16 TCA where we have reasonable grounds for believing an award is incorrect.

Where the examination relates to a new claim made within the last 6 weeks and, on review, you have reason to believe the address given was false you can use S16 to terminate the award as of the date of claim. The reason for this is that we have reasonable grounds for believing the claim was fictitious. The claim should be ended with a Household End Date of the date on which the revision is made

In other post-award examinations we cannot terminate an award simply because correspondence has been returned RLS. You should firstly check to see if a new address has been notified and if not you should attempt to contact the claimant by telephone. You should attempt to contact them at least three times at different times of the day and taking into account their working hours. If you are unable to contact them you should arrange for the award to be suspended.