CCM5160 - Working the examination: Notice to be used for examinations involving Change of Circumstances (CoCs)
The formal notice you will use depends on the type of
examination. Use the standard letter template at TCC6A.
The legislative reference you need to select from the first
drop-down box will depend on whether you are examining the CoC
before or after it has been processed, and on whether there is also
an open examination of the claim:
- Unprocessed CoC and no open examination - select S15(2)(a)
- Processed CoC and no open examination - select S16(3)(a)
- Unprocessed CoC and open examination send 2 notices selecting -
- S15(2)(a) for information / evidence relating to the CoC and
- S16(3)(a) for information / evidence relating to the award in payment
- Processed CoC and open examination - select S16 (3)(a) for all the information / evidence.
When you issue a formal notice to a claimant requesting
information or evidence you must issue a copy of fact sheet
WTC/FS3. This explains what will happen if the claimant does not
supply the information you are seeking.
The next action depends on the response to the formal
notice.
- If the claimant responds to the formal notice – continue
as shown in Chapter 4.
- If there is no response to the formal notice – see
CCM5250.
- If the formal notice is returned RLS and there is no new address recorded for them you shall attempt to contact the claimant by telephone. You shall try to contact them at least three times at different times of the day and taking into account their working hours. If you are unable to contact them you should arrange for the award to be suspended.
