| CCM4610 | Overview |
| CCM4620 | Opening letter where
there may be a penalty |
| CCM4630 | Considering the claimants
reply |
| CCM4640 | Accepting the claim |
| CCM4650 | Accepting part of the
claim |
| CCM4660 | The claim cannot be
accepted |
| CCM4670 | Settlement proposals |
| CCM4680 | Settling the case |
| CCM4690 | Claimant does not respond
to opening letter |
| CCM4700 | Formal proceedings |
| CCM4710 | Reviewing your decision
when a claimant appeals |
| CCM4720 | Penalty following
appeal |
| CCM4730 | Objection to the
penalty |
| CCM4750 | Change of circumstances:
General |
| CCM4760 | Change of circumstances :
Opening letter |
| CCM4770 | Change of circumstances:
Considering the claimant’s reply |
