CCM4425 - Post-award examinations: Action: No adjustment needed

If after considering the claimant’s reply, you are now able to decide no adjustment is needed you must write to the claimant(s) to let them know about your decision. You should always write to them even if you have spoken to them and explained to them the position on the phone.

You must use the standard letter template TCC5. The letter explains that your examination is now complete and no adjustment is needed to the award.

In joint claims you must send a copy of the letter to each claimant.

If the claimant has authorised an agent to act for them remember to send a copy of the letter to the agent.

As soon as possible after you send the letter, close the case on TCW see CCOM20475.