CCM4375 - Examinations: Examinations following a change of circumstances: Accepting the notification of change of circumstances claim
If after considering the claimant’s reply regarding the
change of circumstances, you are now able to accept the
notification in full you must write to the claimant(s) to let them
know about your decision. You should always write to them even if
you have spoken to them and explained to them the position on the
phone.
You must use the standard letter template TCC73. The letter
explains that you will be amending their award to accept their
change of circumstances and they will soon receive a formal
notification.
In joint claims you must send a copy of the letter to each
claimant.
If the claimant has authorised an agent to act for them
remember to send a copy of the letter to the agent.
You should take the necessary system action to make the
award as soon as possible after you send the letter, see CCOM21210,
and close the case on TCW on the same day you make the decision.
The system will send out a new award notice. This decision is made
under S15. The claimant then has 30 days to appeal against your
decision.
If the claimant appeals, see
CCM4395. If the claimant does not appeal
you can close the case, see CCOM21230.
