CCM4375 - Examinations: Examinations following a change of circumstances: Accepting the notification of change of circumstances claim

If after considering the claimant’s reply regarding the change of circumstances, you are now able to accept the notification in full you must write to the claimant(s) to let them know about your decision. You should always write to them even if you have spoken to them and explained to them the position on the phone.

You must use the standard letter template TCC73. The letter explains that you will be amending their award to accept their change of circumstances and they will soon receive a formal notification.

In joint claims you must send a copy of the letter to each claimant.

If the claimant has authorised an agent to act for them remember to send a copy of the letter to the agent.

You should take the necessary system action to make the award as soon as possible after you send the letter, see CCOM21210, and close the case on TCW on the same day you make the decision. The system will send out a new award notice. This decision is made under S15. The claimant then has 30 days to appeal against your decision.

If the claimant appeals, see CCM4395. If the claimant does not appeal you can close the case, see CCOM21230.