CCM4330 - Pre-award examinations: Action: Accepting part of the claim

If after considering the claimants reply, you are now able to accept part of the claim, you can make a decision based on your conclusions. For example the risks were an Undisclosed Partner and Child Care Costs high compared to income. The claimant has convinced you they do not have a partner but they have overstated their child care costs. You will, therefore, accept their claim but will adjust the amount claimed for child care costs.

You must write to the claimant(s) to let them know about your decision. You should always write to them even if you have spoken to them and explained to them the position on the phone.

You must use the standard letter template TCC74. The letter explains that you will be accepting part of their claim and they will soon receive a formal notification of their award.

In joint claims you must send a copy of the letter to each claimant.

If the claimant has authorised an agent to act for them remember to send a copy of the letter to the agent.

You should take the necessary system action to make the award as soon as possible after you send the letter, see CCOM20115, and close the case on TCW on the same day you make the decision. The system will send out an award notice. This decision is made under S14. The claimant then has 30 days to appeal against your decision.

If the claimant appeals, see CCM4345. If the claimant does not appeal you can close the case, see CCOM20125.