CCM4325 - Pre-award examinations: Action: Accepting the claim

If after considering the claimant’s reply, you are now able to accept the claim in full you must write to the claimant(s) to let them know about your decision. You should always write to them even if you have spoken to them and explained to them the position on the phone.

You must use the standard letter template TCC73. The letter explains that you will be accepting their claim and they will soon receive a formal notification of their award.

In joint claims you must send a copy of the letter to each claimant.

If the claimant has authorised an agent to act for them remember to send a copy of the letter to the agent.

You should take the necessary system action to make the award as soon as possible after you send the letter, see CCOM20115, and close the case on TCW on the same day you make the decision. The system will send out an award notice. This decision is made under S14. The claimant then has 30 days to appeal against your decision.

If the claimant appeals, see CCM4345. If the claimant does not appeal you can close the case, see CCOM20125.