CCM4300 – Examinations: Pre-award examinations: Action
| CCM4305 | Overview |
| CCM4310 | Is a penalty appropriate? |
| CCM4315 | Opening letter where there is no penalty |
| CCM4320 | Considering the claimant’s reply |
| CCM4325 | Accepting the claim |
| CCM4330 | Accepting part of the claim |
| CCM4335 | The claim cannot be accepted |
| CCM4340 | The claimant does not reply to the opening letter |
| CCM4345 | Reviewing your decision when a claimant appeals |
