| CCM17810 | Overview |
| CCM17815 | General |
| CCM17820 | Multiple Risks |
| CCM17830 | Opening letter where
there may be a penalty |
| CCM17840 | Application for enquiry
to be completed |
| CCM17850 | Claimant agrees HMRC
information |
| CCM17860 | Claimant disputes HMRC
information and/or provides alternative details |
| CCM17870 | Claimant disputes HMRC
information and you decide not to amend the award |
| CCM17880 | Award adjusted using
claimant’s information |
| CCM17890 | Claimant disputes HMRC
information but you do not agree |
| CCM17900 | Settlement proposals |
| CCM17910 | Settling the case |
| CCM17920 | Claimant does not respond
to opening letter |
| CCM17940 | Formal proceedings |
| CCM17950 | Claimant appeals |
| CCM17960 | Reviewing your decision
when a claimant appeals |
| CCM17970 | Penalty following an
appeal |
| CCM17980 | Error and Fraud Analysis
Programme enquiries |
| CCM17990 | Objection to the
penalty |
