| CCM17610 | Overview |
| CCM17615 | General |
| CCM17620 | Multiple Risks |
| CCM17630 | Opening letter where
there may be a penalty |
| CCM17650 | Claimant agrees HMRC
information |
| CCM17660 | Claimant disputes HMRC
information and/or provides alternative information |
| CCM17670 | Claimant disputes HMRC
information and you decide not to amend the award |
| CCM17680 | Award adjusted using
claimant’s information |
| CCM17690 | Claimant disputes HMRC
information but you do not agree |
| CCM17700 | Settlement proposals |
| CCM17710 | Settling the case |
| CCM17720 | Claimant does not respond
to opening letter |
| CCM17740 | Formal proceedings |
| CCM17750 | Claimant appeals |
| CCM17760 | Reviewing your decision
when a claimant appeals |
| CCM17770 | Penalty following
appeal |
| CCM17780 | Objection to the
penalty |
