CCM14330 - Closing the Enquiry: Calculating the penalties and interest


To arrive at the expected offer you will need to calculate the proposed penalties and any interest. You should use a form 94 NTC (see copy at CCM21360). The 94 NTC includes lines for overpaid credits, interest and penalties. The overpaid credits and interest will only be included in your letter of offer where there is no continuing award.

Chapter 10 of the CCM tells you how to calculate the penalties and you should enter the appropriate penalty on the form 94 NTC.

Where in an enquiry case, an overpayment arises as a result of fraud or neglect, interest will be charged if the overpayment is not repaid within 30 days of the date of the first specified date, see CCM11045.

Where you are seeking a contract offer you will be doing so because a penalty is due, therefore, unless the penalty purely relates to a failure to notify a notifiable change of circumstances, there must have been fraud or neglect so your settlement should also include interest. Chapter 10 of the CCM tells you how to calculate interest but you must bear in mind the following points.


  1. No entitlement to tax credits – if you conduct an examination and it establishes there is no entitlement to tax credits, the overpayment is recoverable in-year and interest (if applicable) runs from 30 days after the date of the revised decision notice. However, where you establish no entitlement to tax credits as a result of an enquiry then interest (if applicable) runs from 30 days after the first specified date following the end of the tax year regardless of the date on which you issue the revised award notice.

  2. Enquiry concluded after the first specified date – in all enquiry cases where interest is applicable it is calculated 30 days from the first specified date if any part of the overpayment remains outstanding on that date. In many enquiry cases interest will therefore run from a date prior to when you opened your enquiry. For example, on 1 December 2006 you open an enquiry for 2005/2006 and by 2 February 2007 you have established there is an adjustment needed to the claim. If the overpayment arises as a result of fraud or neglect interest will be charged from 30 September 2006 even though the overpayment was not established until some time after that date. However, the overpayment itself is only repayable 30 days after a revised award notice is issued. Where we settle a case with a letter of offer we still allow the claimant 30 days to repay the overpayment.

Once you have added up the four possible elements of the settlement you should round the expected offer down to the nearest £10. Your proposed figures should then be submitted to your HO Operational Manager. The HO Operational Manager will need to ensure the suggested offer is technically sound, the proposed penalty is reasonable and any interest is correctly calculated. If the proposed figures are approved the HO Operational Manager must complete the form 94NTC to show the offer has been approved.

Your calculation of the suggested offer must take all circumstances into account including the ability to pay and once approved you must not normally depart from the suggested figure. It is not your starting point for negotiations. It is intended to be the bottom-line figure. The calculation and approval of the suggested offer must be made before you discuss the settlement proposals with the claimant.