CCM14290 - Closing the Enquiry: Review of Means - alerting Debt Management and Banking (DMB) colleagues

During the course of your enquiry you may obtain a statement of assets, bank account details or generally discuss and record information about means. Where an amount is referred to Debt Management and Banking (DMB) for recovery and particularly where DMB colleagues are having problems collecting the money, it would help them to know that this information is available.

It will therefore help your DMB colleagues if you record the fact you hold such information on Household Notes and the date on which the claimant supplied the information. For consistency you should record the information as follows:-

If you hold a statement of assets or means show – SoA/Means – [date].

If you hold bank account details show – Bank A/c [date].