CCM14140 - Closing the Enquiry: Informing the claimant: Enquiry closure letter

In all cases you need to send the claimant a letter informing him/her the enquiry is now complete and the outcome. You might have already discussed this during a meeting or a telephone call but a written closure letter is still needed. Where you have opened more than one enquiry you must issue a closure letter for each year. For a joint claim you must send a copy of your opening letter to each claimant so you must also send your closure letter to each of them.

The text for your closure letter will vary depending on the outcome of the enquiry. For details of the correct letter to issue in each of the different circumstances see CCOM21065.-------------------------------------------------------------------------------------------------------------------