CCM14106 - Closing the Enquiry:
Adjustment needed for other years
Where as a result of your enquiry you need to open an enquiry
for another year or issue a discovery decision you should issue a
letter to the claimant advising them of the position before you
take any further action regarding the existing enquiry.
Your letter should begin as follows:
"On [insert date] I told you I intended to enquire into
your claim for the year ended 5 April [insert year]. From the
information you have given me I"
You then need to insert text depending on whether you are
opening an enquiry or intending to make a discovery decision and
whether you need further information.
- enquiry needed but all information held - "have found that your award(s)
for [insert year(s)] is/are incorrect. I am now opening an enquiry for [insert
year(s)] and I will be amending your award(s)." or
- enquiry needed but further information needed - "believe that your
award(s) for [insert year(s)] may be incorrect. I now intend to enquire
into your claim for [insert year(s)]. Can you please let me have [insert
details of information needed to progress the enquiry for the earlier year]."
or
- discovery needed but all information held - "have discovered that
your award(s) for [insert year(s)] are incorrect and I will be amending
your award for [insert year(s)]." or
- discovery needed but further information needed - "have discovered
that your award(s) for [insert year(s)] are incorrect. Can you please let
me have the information shown below and I will then amend your award for
[insert year(s).][insert details of information needed]"
Where you have more than one year involved you should issue a
separate letter for each year.
Where the claim was made by a couple a separate letter must
be issued to each of them.
