CCM14040 - Closing the Enquiry: Method of closing the enquiry

Once you have decided whether or not you will be seeking a penalty you should refer to the appropriate guidance as follows:-

• no adjustment needed to the claim – see CCM14060.
• adjustment needed to the claim but no penalty, see CCM14100.
• adjustment needed to the claim but claimant has not satisfied your request for information etc see CCM14180.
• adjustment needed to the claim and penalties appropriate – see CCM14200.
• formal penalty proceedings necessary – see CCM14440.