CCM14000 - Closing the Enquiry: Contents

CCM14010

Overview of closing the enquiry

CCM14030

Penalties: General

CCM14040

Method of closing the enquiry

CCM14060

No adjustment needed to the claim

CCM14100

Adjustment needed to the claim but a penalty is not appropriate

CCM14105

Adjustment needed to the claim but no penalty appropriate: Is adjustment needed for other years

CCM14106

Adjustment needed for other years

CCM14110

Certificate of Full Disclosure (CFD)

CCM14120

Interest for enquiry cases

CCM14130

Informing the claimant

CCM14140

Informing the claimant: Enquiry closure letter

CCM14150

Processing the adjusted claim

CCM14155

Interest Charge

CCM14160

Adjusted awards: Appeals

CCM14170

Closing the records

CCM14200

Adjustment needed to the claim and penalties appropriate: Overview of settlement including penalties

CCM14205

Adjustment needed to the claim and penalties appropriate: Are adjustments needed for other years

CCM14210

Adjustment needed to the claim and penalties appropriate: Who will meet the settlement

CCM14215

Who will meet the settlement?

CCM14218

Is a settlement meeting needed?

CCM14220

Issuing the penalty leaflet

CCM14230

Issuing the penalty leaflet: Cases worked by correspondence

CCM14240

Issuing the penalty leaflet: Telephone calls

CCM14250

Obtaining a Certificate of Full Disclosure (CFD)

CCM14260

Penalty cases: Informing the claimant(s)

CCM14265

Penalty cases: Amending the award

CCM14268

Penalty cases: Use of Make Remission

CCM14270

Penalty cases: Appeal received

CCM14275

Penalty cases: Claimant wants to settle before end of appeal period

CCM14278

Penalty cases: Calculating the overpaid tax credits

CCM14280

Ability to meet the settlement

CCM14290

Review of Means: Alerting Debt Management and Banking colleagues

CCM14300

Instalment offers

CCM14320

Means are inadequate

CCM14330

Calculating the penalties and interest

CCM14335

Time limits for penalties

CCM14336

Time limits for penalties: Examples

CCM14340

Inviting the offer

CCM14350

Wording of the offer

CCM14360

No response to settlement meeting proposals

CCM14370

Letter explaining settlement proposals

CCM14380

Accepting the offer

CCM14390

Letter of Acceptance

CCM14400

Submissions of offers to Claimant Compliance Group Manager (CCGM)

CCM14410

Closing the office records and noting TCW

CCM14440

Formal proceedings

CCM14445

Closing the Enquiry: Formal Proceedings: How to Complete Form 394(TC)

CCM14470

Accounting procedures

CCM14490

Interaction with WFTC/DPTC

CCM14495

Interaction with state benefits

CCM14500

SA and TC Enquiries: Closure of cases and accounting procedures

CCM14510

SA and TC Enquiries: Failure to negotiate a settlement/formal proceedings