| CCM14010 |
Overview of closing the enquiry |
| CCM14030 |
Penalties: general |
| CCM14040 |
Method of closing the enquiry |
| CCM14060 |
No adjustment needed to the claim |
| CCM14100 |
Adjustment needed to the claim but a penalty is not appropriate |
| CCM14105 |
Adjustment needed to the claim but no penalty appropriate: is adjustment needed for other years |
| CCM14106 |
Adjustment needed for other years |
| CCM14130 |
Informing the customer |
| CCM14140 |
Informing the customer: enquiry closure letter |
| CCM14150 |
Processing the adjusted claim |
| CCM14160 |
Adjusted awards: appeals |
| CCM14170 |
Closing the records |
| CCM14200 |
Adjustment needed to the claim and penalties appropriate: overview of settlement including penalties |
| CCM14205 |
Adjustment needed to the claim and penalties appropriate: are adjustments needed for other years |
| CCM14210 |
Adjustment needed to the claim and penalties appropriate: who will meet the settlement |
| CCM14215 |
Who will meet the settlement? |
| CCM14220 |
Issuing the penalty leaflet |
| CCM14230 |
Issuing the penalty leaflet: cases worked by correspondence |
| CCM14240 |
Issuing the penalty leaflet: telephone calls |
| CCM14260 |
Penalty cases: informing the customer(s) |
| CCM14265 |
Penalty cases: amending the award |
| CCM14267 |
Penalty cases: amending the award |
| CCM14268 |
Penalty cases: amending the award |
| CCM14270 |
Penalty cases: appeal received |
| CCM14335 |
Time limits for penalties |
| CCM14336 |
Time limits for penalties: examples |
| CCM14410 |
Closing the office records and noting TCW |
| CCM14495 |
Interaction with state benefits |
| CCM14510 |
SA and TC enquiries: failure to negotiate a settlement/formal proceedings |
