CCM14000 - Closing the Enquiry: contents


CCM14010 Overview of closing the enquiry
CCM14030 Penalties: general
CCM14040 Method of closing the enquiry
CCM14060 No adjustment needed to the claim
CCM14100 Adjustment needed to the claim but a penalty is not appropriate
CCM14105 Adjustment needed to the claim but no penalty appropriate: is adjustment needed for other years
CCM14106 Adjustment needed for other years
CCM14130 Informing the customer
CCM14140 Informing the customer: enquiry closure letter
CCM14150 Processing the adjusted claim
CCM14160 Adjusted awards: appeals
CCM14170 Closing the records
CCM14200 Adjustment needed to the claim and penalties appropriate: overview of settlement including penalties
CCM14205 Adjustment needed to the claim and penalties appropriate: are adjustments needed for other years
CCM14210 Adjustment needed to the claim and penalties appropriate: who will meet the settlement
CCM14215 Who will meet the settlement?
CCM14220 Issuing the penalty leaflet
CCM14230 Issuing the penalty leaflet: cases worked by correspondence
CCM14240 Issuing the penalty leaflet: telephone calls
CCM14260 Penalty cases: informing the customer(s)
CCM14265 Penalty cases: amending the award
CCM14267 Penalty cases: amending the award
CCM14268 Penalty cases: amending the award
CCM14270 Penalty cases: appeal received
CCM14335 Time limits for penalties
CCM14336 Time limits for penalties: examples
CCM14410 Closing the office records and noting TCW
CCM14495 Interaction with state benefits
CCM14510 SA and TC enquiries: failure to negotiate a settlement/formal proceedings