CCM10610 - Penalties and Interest

Guidance or Advice is Found to be Incorrect

The Department takes great care to ensure its advice to the public is up to date and correct but on some rare occasions it might be found to be incorrect. This could be because:-

• the legislation has been changed but the guidance has not been updated
• the guidance was written in good faith but is now known to be incorrect
• the guidance issued has been misunderstood by some staff so that incorrect advice has been given to claimants.

Claimants might therefore make incorrect claims or fail to notify changes of circumstances because of this incorrect guidance or advice.