ADDM218 - ADD user guidance: address trace (information)

Use this guidance to search for a customer by their address.

If an address search has been successful, the option to view the current and previous occupants of the address linked to the key data that you used in your search will be displayed.

This option to view the current and previous occupants also gives the further option of accessing more detailed personal information about the current and previous occupants.

Access to the View Occupancy History screen can only be made from the Address Trace screen.

The Address Results section will include the following personal details of the current and previous occupants

• Number of records held
• Addresses that match the search criteria including the post code

If an address search is not successful, you will not be able to view the occupancy history.

You must have access to the Specialist User or Enhanced Trace User roles to undertake an address trace or view an occupancy history.

To conduct a successful address trace the data entered by you must comply with a set of minimum data requirements. These are listed in the table below