ADDM257 - ADD user guidance: person trace (action guide)

• Know the NINO of the customer you are attempting to trace, from the ADD Home screen
• • Enter the NINO
  • Click on the [Account Summary] button. You will be taken to the Account Summary screen
  • Click on the [Verify to confirm the customer’s details

• Do not know the NINO or the NINO does not relate to the customer you are attempting to trace, go to step 2

• To conduct a Person Trace
• • Click on the Person Trace hyperlink

Then

• To trace a Corporate Organisation
• • Click on the Corporate Organisation

  Then

  • Follow the guidance in Corporate Organisation ( ADDM242)
  • To trace the occupants of a particular address
  • • Click on the Person Trace hyperlink

  Then

  • Follow the guidance in Address Trace ( ADDM218)

• Surname and forename(s)
• Surname and date of birth
• Forename(s) and date of birth
• NINO and surname and initial
• NINO and date of birth

Note: If an approximate date of birth is known, then dates can be entered in the Date of Birth Start and Date of Birth End fields to create a range. The range cannot be greater than 10 years. If the exact date of birth is known, this should be entered in the Date of Birth Start field

• Address line 1 and postcode

• Know the possible NINO of the customer, go to step 4
• Do not know the possible NINO of the customer
• • Enter the known personal details
  • Click on the [Trace] button. The trace results will be displayed in the Person Trace Result table at the bottom of the screen
  • Go to step 5

• If you know the correct NINO, go back to step 1 and enter the NINO in the ADD Home screen
• If you know the possible NINO
• • Enter this NINO in the Possible NINO field
  • Enter any other personal details in the appropriate fields

Note: It is important that you enter the other trace criteria in addition to the possible NINO in order to return a successful trace

• Successful in your trace, go to step 6
• If you receive the message ‘No Records Found’, go to step 7
• If multiple results are displayed, scroll through the results to find the correct match. The results table will be ordered by surname and then by forename in alphabetical order. Once the correct match has been identified, go to step 6
• If you receive the message ‘Trace has returned more than 100 records, try narrowing the search parameters’, go back to step 3 and refine the trace by entering more personal details

Note: When there are more than 100 records returned, the first 100 results will be displayed in the Person Trace Result table

• Click on the NINO for the appropriate individual. You will be taken to the Account Summary screen. Follow the guidance in Account Summary ( ADDM206)

• Go back to step 3 and enter more personal details. Consider using a Relaxed Name Trace, Multipart Surname Trace and Include Historic Records in the search

Or

• Attempt a Wildcard Trace, go to step 8

• Surname
• Forename
• Address line 1

Note: A minimum of 3 characters must be entered followed by a (*) to initiate a Wildcard Trace

An exception to the above is where you know the surname and only the first initial of the forename. A Wildcard search can be made on this by entering

• Surname - Bloggs
• Forename - J

An asterisk is not required for this search; this is the only Wildcard Trace where this applies