ADDM203 - ADD user guidance: ADD home

ADD Home (information)

Use this guidance to obtain the appropriate information using the Access to DWP Data (ADD) system. The actions you can take on this screen are dependant on the user role you have been allocated.

Within this screen you can move to either the

  • Person Home screen

Or

  • Corporate Organisation Home screen, if you have the Enhanced Trace User role

From these screens you can

  • Trace the customer’s account
  • Verify the customer’s account
  • View the customer’s Account Summary, dependent on your user role
  • View the Corporate Organisation details, dependent on your user role

ADD Home (action guide)

To view the appropriate Person or Corporate Organisation record using the Access to DWP Data (ADD) system, consider steps 1 to 3 below

1.On the ADD Home screen you can
  • Enter the NINO of the customer you are identifying, go to step 2
  • View the Corporate Organisation Details. To do this, click on the Corporate Organisation hyperlink and then go to step 3

  • Note: These two entry fields are to enable you to view either the Person or the Corporate Organisation screens

  • Trace an individual. To do this, click on the Person Trace hyperlink. Follow the guidance in Person Trace (ADDM254)
2.Enter the customer’s NINO and either
  • Click on the [Verify] button to confirm the customer’s details are correct. Follow the guidance in Verify Known Facts ( ADDM269)
  • Click on the [Account Summary] button to be taken to the Account Summary screen
Note: If no corresponding record is displayed, click on the [Clear] button to delete your entry in the NINO entry field. Follow the guidance in Person Trace ( ADDM254)
3.On the Corporate Organisation screen, enter the Corporate Organisation Number and then you can either
  • Click on the [Corporate Organisation] button to take you to the Corporate Organisation Details screen
  • Click on the [Person] button to take you back to the ADD Home screen
  • Click on the [Person Trace] button to trace the person
  • Click on the [Clear] button to delete your entry in the Corporate Organisation entry field

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