IHTM38108 - Dealing with the taxpayer in Debt Management & Banking (DMB): writing to beneficiaries


In the event of default or delay in settlement of a debt you will as part of normal debt management processes seek to establish what has happened to property comprised in a chargeable estate.

If distributions or misappropriations have taken place the persons in whom the property vests should be made aware at an early stage of the extent of their liability and their statutory obligation to pay the tax from the money or property they received.

Writing to beneficiaries for settlement of a debt from money or property they have received and plan to enjoy can be a sensitive area.

The initial approach to a beneficiary should not be a straightforward demand for payment. Instead you should say why it has become necessary for us to contact them (i.e. a debt that should have been paid by the personal representatives ( IHTM05012) or trustees remains unpaid) and explain how the debt has arisen.

An unexpected demand from HMRC to a person who may be elderly or infirm can cause significant distress or alarm. We should aim to minimise that anxiety by showing sensitivity in our correspondence and offer to meet with the person liable to discuss the situation and explore ways of settling the debt.

If you have any doubts about contacting a beneficiary or think that a communication from HMRC may be unexpected and cause distress or alarm discuss the "next action" with the DMB Team Leader.