IHTM38042 - Debt Management Case Plan: what is
the Case Plan?
The Debt Management Case Plan is a living document, an on-line
form that should accurately record the basic information necessary
to complete the case and the strategy adopted to achieve a cost
effective and efficient settlement of a debt or protection of an
IHT charge.
The Case Plan is designed to
- keep an accurate record of the action you
have taken
- help you decide on protective action
- help you develop a strategy to secure
prompt payment of a debt
- record the results of your activity.
The Case Plan holds information about
- the debts due for collection
- the type of Debt Management & Banking
(DMB) case being dealt with
- review dates
- case background
- contact names and addresses
- action taken on a case
- protective action taken
- Notices of Determination (
IHTM38281) and their outcomes
- court action
- time to pay (
IHTM38321) agreements
- tracing (
IHTM38081)
- results obtained.
It is presented in a way to focus the DMB caseworker’s
actions on the correct procedures.
