IHTM23102 - Time limits and reminding action: reminding for receipt of 3 month report

The VOA ( IHTM23002) has a time limit for issuing the 3 month ( IHTM23087) report of 60 working days from the receipt of form VOA 1 or VOA 2 ( IHTM23041). We have a review date of 70 working days from the issue of these forms to allow the VOA time to issue the report before we remind for it.

On receipt of the 3 month report you should consider the valuations in light of the instructions ( IHTM23081) elsewhere in this manual. If the valuations warrant further VOA action and you are satisfied with progress you need do nothing but add a review date to your file for six weeks and at that date telephone or e-mail the VOA for a further informal progress report. Then, depending on the circumstances, add a further review date for 130 working days from the date the VOA 1 or 2 was originally issued, for receipt of the 6 month ( IHTM23088) report.

If the report is not received within the 70 day time limit, you will have a reference number and name of the valuer by now. You should remind the VOA as follows

• Send form VOA 4 ( IHTM23115) by e-mail and then add a review date of 15 working days.
• If you have received nothing by the 15 day review date, telephone the VOA and discuss the case and any problems regarding his submission of the report. At that stage, making a note of the telephone conversation – providing all relevant details are established – is sufficient; a written follow-up report is not essential in every case. Once the position is established and/or the report is received, you should add a review date of six weeks and continue as outlined above.
• If the response is not satisfactory at any point consult your Team Leader (if you are in Compliance Group) or refer the case to TSS (if you are in PC&S).