All cases reaching 120 working days without resolution are
subject to a joint review, triggered by the VOA (
IHTM23002). This should be used to
establish the most appropriate way forward (
IHTM23081) and a case plan. In
practice, you should receive a written report from the VOA or
should ask for one, even if the position is discussed orally. See
IHTM23103 for what to do if the interim report is not sent on time.
Cases within PC&S should be referred to TSS for
consideration.
In Compliance Group you should consider the valuations on
offer in relation to the circumstances of the case as a whole and
discuss them fully by phone with the VOA. Your conversation should
also consider all the options available and reach a decision as to
the best way to progress matters (such as, by further negotiations,
compromise, writing or speaking to the parties yourself, or an
appeal report (
IHTM23090)). Following this you should
agree an anticipated timetable of events and further reviews. After
the review confirm the agreed way forward in writing.
Further joint reviews should take place at succeeding
6-monthly intervals, as necessary, with regular dialogue in the
interim at intervals of no longer than 6 weeks.
If the valuation is still outstanding more than 12 months
after referral to the VOA you should consult your Team leader (if
you are in Compliance Group) or refer the case to TSS (if you are
in PC&S).
