The basic rule is that if there is anything you do not know
about a case and you think that another part of HMRC may have
information that will help your enquiry then you should approach
that office to see if they can help. There are separate
instructions (
IHTM09303) for calling for tax files
but you will find that in many cases it will be helpful to speak to
the person who is dealing with the case. You should always look to
speak to the Inspector if SA View (
IHTM09282) shows that the tax office is
making enquiries into the deceased or transferor’s affairs or
to Special Compliance Office (SCO) (
IHTM09232) if you are aware that they
are investigating the deceased or transferor’s affairs.
Similarly if you uncover an unusual transaction that may have
implications for another tax it is best that you speak to the
person who is dealing with the case. Examples of information that
may be of use to tax offices include
Tax offices may approach you for help with their enquiries. You should provide whatever information is requested and, if appropriate, work an enquiry jointly with the tax office. If the tax office asks for a loan of your file confirm with your manager that it is appropriate to send the file to the person who is requesting it. Files leaving the office should be sent to your registry to log and dispatch the file. They will also mark ALF ( IHTM03296) accordingly. You should provide the registry with the name, reference and full address of the person who wants the file.