Once you have completed the file notes you will need to deal with the issues identified.
In most cases the TSB Registry will have completed any referrals to the VOA that are required. Where the referral is not straightforward you will need to provide guidance on the completion of the form VOA 1.
An E1 in the TSB caseworking team will have completed any referrals to the VOA that are required. Where the referral is not straightforward you will need to provide guidance on the completion of the form VOA 1.
