IHTM08055 - File movements: cases to be referred


When cases are retrieved from BU ( IHTM32031), or returned from caseworkers, some may need to be referred for action or review by staff outside your team. The notation next to the BU date or a note on the front of the file will identify these files.

Direction given in a note from the caseworker

You will need to change the location of the file on ALF ( IHTM03291) as follows

  • for locations within the office – to the new location
  • for locations outside the office – ask the E1 in Central registry to note the file on the spreadsheet

Direction given in the notation to the BU date

TThis letter may be added to any of the following notes, and indicates that the file needs to be seen by the caseworker. This takes precedence over the other notes to the BU date. You should re-locate the case on ALF to the relevant caseworker’s team (which can be identified on the file cover and on ALF). The case should then be taken to that team’s Dividing Desk.
ROTThe file is awaiting the return of the repayment confirmation. If this has not been received add a further 1 month to the BU date and return it to the Registry Rack (A).
RThe case needs to be referred for review, by either the caseworker or their manager. You should relocate the case on ALF to the teams ‘W’ location and send it to their dividing table.
PDMBThe case needs to be seen by DMB to remind for the payment of an assessment. You should
  • complete form DMG1 ( IHTM38014), using option 2 (Delay in payment of tax now due),
  • attach this to the file
  • re-locate the case on ALF to DMB
  • the case should then be sent or taken to DMB

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