IHTM08042 - TSB Registry: reminders to be issued by the registry

The registry will undertake the issue of routine first reminders on some cases. These are identified on the file cover by the BU notations ( IHTM03033) used, either “C”, “P”, or “VO ack”. Where the registry does not issue these first reminders the work will be undertaken by the caseworkers in TSB.

C – Correspondence reminder – Nottingham and Belfast

• Check inside the file for the last correspondence and then complete and issue the appropriate standard letter using MS Word.
• On ALF ( IHTM03291), delete the review date shown and add a further review date 1 month ahead.
• On the file cover delete the existing BU date and enter a new BU date 1 month ahead, followed by the notation “TC” to denote the next action is for the caseworker to remind for a response.

P – Payment reminder – Nottingham, Belfast and Edinburgh

• In COMPASS ( IHTM31101) select any reminders that are required for this case.
• Use the “Print Reminder” to produce the relevant letter
• On ALF, delete the review date shown and add a further review date 1 month ahead.
• On the file cover delete the existing BU date and enter a new BU date 1 month ahead, followed by the notation “PDMB” to denote the next action is for DMB to remind for a response.

VO ack (or DV ack) – Valuation Office reminder – Nottingham and Belfast

• Send the file to the Registry manager, who will then send the file on to obtain details of the relevant Valuation Office ( IHTM23002) and reference number.
• When the file returns to the registry you should complete and issue form VOA 4.
• On ALF, delete the review date shown and add a further review date 1 month ahead.
• On the file cover delete the existing BU date and enter a new BU date 1 month ahead, followed by the notation “TVO” to denote the next action is for the caseworker to remind for a response.