Work is allocated to TSB through the Risk Assessment Process
(
IHTM07100). This identifies work
appropriate for TSB and identifies the staff grade at which the
work is to be done.
The work is then sent to the TSB Divider, who divides the
work up amongst the teams in that location. The cases are
re-allocated on ALF (
IHTM03291) and COMPASS (
IHTM31101), by the Registry, to the
relevant team. Where there is only one team the work goes to the
team leader. Within each team the work is then sifted into two
categories
Any work that can be dealt with immediately is dealt with by the sifter. The rest is placed into the “Day Rack” to be dealt with in date order.
