You have not given us the information we asked for to support your tax credits claim.
It is very important to provide the information we need. We urge you now to provide it, or to tell us about any difficulties you might have provoiding it.
If you do not send this information we can ask an independent Appeals Tribunal to charge you a penalty of up to £300.
We can then charge you a further penalty of up to £60 a day until you send us the information.
We may also stop or reduce your tax credits. You may then have to pay back the overpaid tax credits. It is very important that you contact us.
If you are not sure about what to do we suggest you take independent advice before you finally decide.
If you have a good reason for not supplying the information, talk to us. We will listen to what you say, and if you cannot provide the information, or if it does not exist, we will work with you to find alternatives.
A good reason for not providing the information might be that
A reasonable excuse is not that
You have the right to appeal if we
We will tell you how to appeal in the letter teling you what we have done.
You can get more information about how to appeal by reading our leaflet How to appeal against a tax credits decision or award (PDF 105K), which you can also get from any HM Revenue & Customs Enquiry Centre.
We aim to provide a high quality service with guidance that is simple, clear and accurate.
We will
We aim to handle your affairs promptly and accurately so that you receive or pay only the right amount due.
If you are not satisfied with our service, please let the person dealing with your affairs know what is wrong. We will work as quickly as possible to put things right and settle your complaint.
If you are still unhappy, ask for your complaint to be referred to the Complaints Manager.
If you have any questions or you would like more details please contact the office in the covering letter.
You can get advice from a professional adviser or organisation. You can also ask Citizens Advice. You can find them in The Phone Book.
We offer a range of facilities for customers with particular needs, including
We can also arrange additional support, such as
For complete details please
or
The new Tax Credit Claimant Compliance Manual contains more details about our work in this area. You can also get it from any HM Revenue & Customs Enquiry Centre. The address is in The Phone Book under HM Revenue & Customs or Inland Revenue.
These notes describe in general terms what is likely to happen. If you would like more details, please contact the HM Revenue & Customs office shown on the covering letter.
