Every year we check thousands of tax credits claims to make sure that
To help us to get a picture of your household, we may ask you for things like bank statements, payslips, household bills and details of your income and circumstances.
We can also ask employers and childcarers for information.
We will only charge you a penalty if you have
You must tell us if you cannot give us the information or explain why there is a delay.
If you do not send us the information by the date on the letter we can reduce or stop your tax credits. You might also have to pay a penalty.
If you would like independent help, you can ask a friend, a professional adviser or an organisation like Citizens Advice to help you. You can also ask them to talk to us on your behalf, but we cannot talk to anyone without your permission.
If you do ask someone to help you, please write to us and tell us the
The extent to which you co-operate and provide us with information is entirely up to you. You should remember that the level of your co-operation could affect the amount of any penalty.
If you are not sure whether to give us the information, we suggest you get independent advice before deciding what to do. We may decide to reduce or stop your tax credits payments based upon the information we hold.
If you are claiming Child Benefit, any changes to your family circumstances may affect the amount of your benefit.
You have the right to appeal if we
We will tell you how to appeal in the letter telling you what we have done.
You can get more information about how to appeal by reading our leaflet How to appeal against a tax credits decision or award, which you can get from any HM Revenue & Customs Enquiry Centre
We aim to provide a high quality service with guidance that is simple, clear and accurate.
We will
We aim to handle your affairs promptly and accurately so that you receive or pay only the right amount due.
If you are not satisfied with our service, please let the person dealing with your affairs know what is wrong. We will work as quickly as possible to put things right and settle your complaint.
If you are still unhappy, ask for your complaint to be referred to the Complaints Manager.
If you have any questions or you would like more details please contact the office in the covering letter.
You can get advice from a professional adviser or organisation. You can also ask Citizens Advice. You can find them in The Phone Book.
You must tell us within three months if
You should also tell us about any other changes which you think might affect your entitlement.
We offer a range of facilities for customers with particular needs, including
We can also arrange additional support, such as
For complete details please
or
The new Tax Credit Claimant Compliance Manual contains more details about our work in this area. You can also get it from any HM Revenue & Customs Enquiry Centre. The address is in The Phone Book under HM Revenue & Customs or Inland Revenue.
These notes describe in general terms what is likely to happen. If you would like more details, please contact the HM Revenue & Customs office shown on the covering letter.
These notes describe in general terms what is
likely to happen. If you would like more details,
please contact the HM Revenue & Customs office
shown on the covering letter.
