The Large Business Service (LBS) is responsible for working with the UK’s largest businesses on a range of taxes, duties and regimes, and works collaboratively with colleagues across HM Revenue & Customs (HMRC) in tackling risk and providing customer service. LBS employs tax specialists, accountants, auditors and is supported in its work by other tax specialists from across HMRC. The LBS looks after 770 of the largest businesses in the UK.
Melissa Tatton is the Director of HMRC Large Business Service.
The Large Corporates Forum has been re-launched, with the first meeting since 2010 taking place in May 2012. The terms of reference are below, containing links to the minutes of the most recent meetings.
To establish ongoing links between the LBS and its customers to:
The Forum is not a representative body. It is intended to improve communications between large business and LBS with a view to increasing common understanding and improving the service that LBS provides to its customers. It is not intended to replace or displace the many existing links between HMRC and representative bodies, such as the Business Tax Forum, but to supplement them by providing a direct channel between LBS and its customers which is more operationally focussed.
The Forum consists of a cross section of Heads of Tax to ensure that it is representative of all LBS customers, as well as the main industry sectors in the large corporate area. Nominations were made by LBS Deputy Directors. HMRC representation will consist of people from LBS, and as appropriate, people from other directorates such as policy advisors. New applications for membership of the Forum should be sent to the Secretariat Philippa Madelin.
The Forum will be chaired by an LBS deputy director. Agendas will be jointly prepared with the business attendees. There will be a limit to attendees at each meeting to enable meaningful discussion without meetings becoming unwieldy and there will be a refreshment policy for bringing in new members.
Minutes of meetings will be posted on this website. If any other Heads of Tax wish to participate in the debate they can register their views with the Secretariat or their Customer Relationship Manager.
It is intended that meetings will take place quarterly with the facility for extra meetings if issues arise that require discussion at short notice.
9 May, 8 June, 28 June and an event for all members on 4 October.
28 May (PDF 16K)
18 July (PDF 21K)
13 September (PDF 25K)
5 Nov (PDF 25K)
For further information on the Large Business Service please follow the links below.
Customer Relationship Managers - roles and responsibilities
Contacts for businesses overseen by Large Business Service (PDF 21K)
Large Business Service - Operating Model
Each LBS business has a dedicated Customer Relationship Manager. They should be the first point of contact for any enquiries.
