HM Revenue & Customs is much more than ‘the tax man’. We are over 88,000 people serving around 50 million customers. We are the UK’s biggest business, with annual revenue of £457 billion. And as well as collecting tax, we administer benefit payments, help to protect national interests and carry out the fascinating, wide ranging work that helps to keep Britain in the black. We pay out tax credits and check travellers aren’t bringing anything into the country that they shouldn’t. We have offices in almost every major town and city. We deal with all kinds of people, from businesses to individuals, and thousands of them every day. In fact, almost everyone comes into contact with us at some point, which makes customer service central to everything we do.
Most of our people are here to help our customers, whether that’s by
filling in tax returns or Child Benefit forms. But there are also many specialised
roles including lawyers and accountants and designers. Overall, we are:
