TCM1000266 - How to check if the Child Benefit claim indicator has been set

Step 1

Access Child Benefit Service desktop icon

• enter the customer’s NINO in the upper navigation bar and select ‘search’
• check the customer’s name and address in the top left hand corner of the screen to ensure you select the correct customer details
• check ‘account status’ in the tp left hand corner of the screen
  • if the status is shown as ‘Claim’ this is the first child the customer has claimed for
  • if the status is shown as ‘Live’ this means there is more than one child on the account