TCM0272240 - Renewals - work lists (Unprocessed): Unprocessed S17 work list - Late
Checklist
Before you follow this guidance, make sure
- you follow the guidance in TCM0138020
- you have the correct user roles to follow this guidance. Use the B&C Roles and Access Catalogue. You can find this by going to the Benefits & Credits homepage, selecting ‘R’ on the B&C A-Z index, selecting ‘Roles and Access Process’, selecting ‘Roles & Access Catalogue’ from the Related links menu
- you are in the correct MU. Use TCM0322460 for the correct MU number.
Background
These work list items populate for cases that have terminated after 1st Specified Date (1SD) and after 60 days have also finalised.
Guidance
Note: When sending customer, staff or process data to another individual or team, make sure you follow the latest data security guidelines or contact the Data Guardian or Data Security Team for advice.
Step 1
Follow the guidance in TCM0262120
- take no further action.