TCM0262020 - Renewals: miscellaneous (G-R): renewals - household breakdown (Info)

This guidance must be followed for the renewal or restore of a case where the Previous Year (PY) award has been finalised and the household has broken down.

You must establish

• how many customers were in the ceased household
• whether all the relevant replies to the Annual Declaration have been received.

You must also identify and process any outstanding Unprocessed S17 work list items for the customers before restoring the claim.

Note: Where the household has broken down in the renewal period and two replies are required but only one has been received, a scan is run after 1SD which populates a listing with the cases which fit into this criteria. These cases will then be worked using the guidance TCM0262050 - Renewals: miscellaneous (G-R): renewals - household breakdown - one reply scan.