DMBM875020 - RLS: direct taxes procedures: the RLS work item

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Debt management office procedures

IDMS automatically moves work items to the C/W RLS worklist of the office that owns the record and sets a next action REVIEW and a B/F date of TODAY when

  • the RLS signal is set against all the addresses in DMBM875030 or there is no address shown in any of the relevant address fields
  • a new ‘clean’ work item is received where
  • the RLS signal set against all addresses in DMBM875030 or
  • there is no address shown in all the relevant fields.

You should

  • review the C/W RLS worklist daily
  • check to confirm no other addresses are available
  • record an appropriate note on ACTION HISTORY and set a next action of REVIEW and the B/F date to today’s date
  • use TRANSFER OWNERSHIP to transfer the record at Taxpayer level to the relevant Tracing Unit according to your associated Accounts Office as follows
  • Shipley 397101
  • Cumbernauld 397001
  • change the numeral on the Head of Duty system for cases other than PAYE/SA.

The Tracing Unit will then retain ownership of the IDMS record until an address is traced.