DMBM524140 - Debt and return pursuit: CIS: the IDMS automatic process: work items not suitable for the automatic process
The majority of this manual will be archived on 30 Apr 2024. If there is content within this manual you use regularly, email hmrcmanualsteam@hmrc.gov.uk to let us know.
The following table tells you when a penalty or return work item is not suitable for the automatic process, the worklist they appear on, the Next Action and Next Action date.
Work items not suitable for the automatic process
Signal or condition |
Worklist |
Next action |
Next action date |
|---|---|---|---|
PLAR |
C/W CIS |
New |
Today |
RLS signal set or address not present |
C/W RLS or if there is an existing open work item associate to the existing role |
New |
Today |
Insolvency signal is set |
C/W Insolvency or if there is an existing work item associate to the existing role |
New |
Today |
Long Name and Address signal is set |
C/W CIS |
New |
Today |
Deceased signal |
C/W CIS |
New |
Today |
Abroad |
C/W CIS |
New |
Today |
Welsh Language |
C/W CIS |
New |
Today |
Information codes H & Y are present |
C/W CIS |
New |
Today |
Enforcement Signal is set on existing work items |
C/W CIS |
New |
Today |
Existing work items are part of a CCBC case |
C/W CIS |
New |
Today |
Existing work items are part of an Instalment Arrangement |
Associate to the existing role |
New |
Today |
Existing work items are owned by EIS |
Associate to the existing role |
New |
Today |
Existing work items are owned by ICHU |
Associate to the existing role |
New |
Today |
When dealing with these work items on your worklist you should
- establish the reasons why a clerical review is necessary
- refer to existing guidance when dealing with these cases
- consider if the work items can be put back into the automatic process.