DMBM512910 - Customer contact and data security: compulsory verification checks: verification checks based on type of contact: contents
The majority of this manual will be archived on 1 July 2024. If there is content within this manual you use regularly, email hmrcmanualsteam@hmrc.gov.uk to let us know.
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DMBM512920Inbound calls
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DMBM512925Identification and verification (ID&V) and voice identification (Voice ID)
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DMBM512930Outbound calls
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DMBM512940Field Force/Distraint/outdoor calls (including taking calls from FFCs)
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DMBM512950Face to face verification checks (meetings/interviews)
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DMBM512960Internal caller verification checks