Live life in colour

We’re a large and complex business. We have mission statements, a vision, structures, reporting lines, communications, technology, conferences, social groups and clubs. Yet none of these define us.

Yes, we’re a civil service organisation: we are committed to serving the public. But we have more similarities than you might think with private enterprise - we are targeted on performance and customer satisfaction; we are always working to improve productivity and performance; we are embracing modernisation and e-technology.

In short, we take the best of both worlds to create an accountable, open culture that’s professional and progressive in equal measure.

And the proof? HM Revenue & Customs is the only government organisation to be listed in the Business in the Community Index of the Top 100 corporately responsible businesses. In 2008, we raised our position on the index and achieved the Gold performance banding. The key positive impact was the simplified tax forms and now 92 per cent of small businesses say they are easy or fairly easy to complete.

Openness and respect

Open plan offices go some way to creating a more open culture, but it’s our people who really make the difference. We listen to everyone. We are open to new ideas and viewpoints. We want to help each other.

Diversity

We are diverse in every sense, from the work that we do to the people who do it. We are inclusive and treat everyone fairly. We aim to be a flagship organisation by leading through example and embracing diversity as an integral part of our working lives.

Work/life balance

We don’t advocate or encourage a long hours culture, though sometimes it can be required. Many of our offices have put in place flexible working hours that allows you to manage your workload as only you can. Part-time, job share and term-time working are widely available, along with special leave and career breaks. Maternity, adoption and paternity leave are also more generous than most, and we’ll fairly consider other needs and requests.