Applications for the programme are made through HM Revenue & Customs (HMRC) online recruitment system.
Online recruitment system (Opens new window)
All of HMRC's communication with you will be by email. They strongly recommend that you use your own personal email address as they will send emails with private information about your results.
Pop up blockers and security settings can prevent the tests from loading, moving to the next page, submitting or freezing. It is therefore essential that you adjust your computer settings to allow the test to run properly.
HMRC have a technical support guide which can help you. You can find this on the login page. This is where you input your user name and login details.
Before logging in, you will notice a column on the left-hand side with various links. By clicking on the FAQ link, you can read guidance on various problems you may come across while completing the tests and solutions.
Each section will offer various tips on how to solve the problem and will ask you if this helps. If you work your way through each of the possible solutions and you still have problems, you will be presented with an enquiry form which you can send to HMRC's technical support team.
If you leave completing the tests to the last minute, HMRC will be limited in the assistance they can offer you with technical problems. Therefore, they strongly recommend completing them as soon as possible to allow them to provide support if necessary. Do not wait to apply the day before the final deadline.
Please contact HMRC's Graduate Team by emailing jobs.hmrc@hmrc.gsi.gov.uk if you have a disability or condition which may mean that you need help with the application form or online tests. The team will be able to discuss your needs and explain what help they can offer. If you feel you require extra time for the online tests, you will have to provide written evidence that this is necessary.
If at any stage your application is rejected you cannot re-apply. If you try and submit a second application, HMRC's system will flag this up to their recruitment team as a duplicate application and you will be automatically barred from progressing with this.
You may also be restricted for a time from applying for any new campaigns which may come up in the future.
