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# Managing Assistant Passwords and User IDs

# Why Manage an Assistant's Password and User ID?

An assistant, like a user, can reset their password and recover their User ID, however to do so they need to have the known facts for a service they are enrolled in. Since enrolments are assigned to assistants by their parent the assistant may not know, or be given access to, these known facts. To handle this situation a parent can reset their assistants' passwords or get their User IDs.

This function is also useful in the case where a parent forgets the password and User ID of a newly created assistant and is therefore unable to give this information to the assistant.

An added advantage of these parent initiated operations is that the password or the User ID is provided immediately, instead of being sent through the post.

These topics are discussed in Setting an Assistant Password and Getting an Assistant ID.

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