Glossary Item Box

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# Organisations, Users and Assistants

# What is an Organisation?

An organisation (business or company) may need to be represented by several people, where each person may be associated with different accounts or services. This means more than one person can have access to online government services and can undertake a range of tasks on behalf of their organisation. However, organisations cannot be related in any way, users of one organisation will have no access or rights over another organisation.

#### Agent Organisations

An agent organisation is conceptually the same as a normal (principal) organisation but it allows principals to allocate their enrolment to the agent organisation. Therefore, when creating an agent organisation additional information is required so principals can identify the organisation that they wish to allocate their enrolments to.

Note: For the remainder of this section, the Organisation and Agent categories are referred to as “organisations” for ease of reference – but these same user/assistant descriptions apply to both categories.

Roles within an Organisation

There are two different types of roles within the organisation: those with full rights – Users, and those with restricted rights – Assistants. Within organisations there can be a hierarchy of users and assistants who are each assigned different access rights according to the business services they are responsible for. The process of associating users or assistants with the various enrolments or Client Allocations is called assigning.

An organisation is only created when the first user is created. For information on this process, see: Creating an Organisation.

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