The Employer CD-ROM has been replaced by a new product called Basic PAYE Tools. This new product is available to download from the Business Link website and will provide you with the tools and calculators you need to run your payroll throughout the year.
Make sure you visit this page regularly to check for important updates.
If you are using the 2010 Employer CD-ROM you need to:
If you install the latest Employer CD-ROM update before you install Basic PAYE Tools you will be able to transfer the information in your employer database straight away and calculate the correct amount of PAYE.
You should install the November CD-ROM update, even if you've already installed the September update.
This latest update includes important changes to the P11 Calculator, of particular importance to those employers who have:
Installing this update will also make sure your 2010 CD-ROM is compatible with the new Basic PAYE tools. To find out more about the new downloadable tools, see the section 'Basic PAYE Tools replaces the Employer CD-ROM in 2011' below.
Disclaimer - please read before downloading the update.
HMRC cannot accept responsibility for any economic losses, damage and/or loss to your data or computer systems that may occur as a result of installing and using the CD-ROM application.
The security of the data held in the employer database on the CD-ROM is your responsibility.
Before you download the update it is crucial that you read the relevant installation guide below. HMRC also recommend that you back-up your employer database.
This update is a large file and might take several minutes to download via a slow internet connection. As with downloading any large file from the internet, if it's taking longer than expected then trying again at a different time of day can often result in a faster, successful download. If you experience any problems during or after installation please see the later section Technical support.
To make full use of the CD-ROM make sure you download updates to the Adobe reader from the Adobe website as they become available.
If the computer on which your CD-ROM is installed doesn't have internet access then you can either:
Find contact details for HMRC's Employer Orderline
HMRC will not send you a paper Employer Annual Pack and Employer CD-ROM to finalise 2010-11 and start 2011-12.
Instead of a CD-ROM a set of Basic PAYE tools is now available to download straight to your computer. They are compatible with your 2010 CD-ROM as long as you have downloaded the November update. The tools include:
Read about and download Basic PAYE Tools (Opens new window)
In exceptional circumstances some of you may not be able to download the new tools easily if for example you only have access to a very slow internet connection or have no access at all. HMRC can supply the Basic PAYE tools on a disc to those who cannot access it directly via the website. If you are sure that you will not be able to download the tools, you can order a disc by calling HMRC's Employer Orderline on Tel 08457 646 646. But please only do so if you really need a disc, as HMRC is very keen to cut down on its costs and to reduce waste - helping to protect the environment.
HMRC has identified some frequently asked questions and has published those and the answers to them on its website. You may find these helpful if you are having difficulties using the CD-ROM.
Frequently asked questions for the CD-ROM
To check whether there are any known issues that may impact on your use of the tools and to find workarounds and solutions to those issues, visit the Service Issues page on the HM Revenue & Customs (HMRC) website.
Check for Service Issues on the HMRC website
If you have any other technical issues with your Employer CD-ROM or with downloading the update you can contact HMRC's Online Services Helpdesk, either by email or telephone.
As mentioned above, this update is a large file and might take several minutes to download via a slow internet connection. So before contacting the helpdesk, HMRC recommends that as with downloading any large file from the internet, if it's taking longer than expected you should:
Following these steps will resolve the majority of download issues you might encounter.
