HM Revenue & Customs (HMRC) is committed to providing support, help and advice to all its customers and aims to continually improve its services and facilities. This page tells you about HMRCs specialist services and facilities for customers with disabilities or particular needs.
On this page:
If you have a speech impairment, are deaf or hard of hearing and use a textphone you can contact HMRC by text relay or by textphone.
You can contact HMRC by dialling the Text Relay service prefix number 18001 followed by the HMRC telephone number. A full list of helplines can be found by following the Contact HMRC link below.
If you have an enquiry about Income Tax, you can call the Taxes Helpline on Textphone 0845 302 1408 (lines are open from 8.00 am to 8.00 pm, Monday to Friday, 8.00 am to 4.00 pm on Saturday).
If your enquiry isn't about Income Tax, contact the appropriate helpline by following the links below and using the textphone number listed.
National Insurance for the self-employed
Most HMRC Enquiry Centres can offer:
If you need the help of an adviser at an HMRC Enquiry Centre you will have to make an appointment. You might want to try calling one of the HMRC helplines first. If the helpline is unable to answer your enquiry, the telephone operator can arrange to set up an appointment for you at an HMRC Enquiry Centre. A full list of helplines can be found by following the Contact HMRC link below. If you need to have a British Sign Language interpreter or lip speaker, you should let HMRC know when you book an appointment to visit an HMRC Enquiry Centre.
If you have a visual impairment, dyslexia or other disability and need material in an alternative format we can provide it. HMRC can produce most paper forms, leaflets and other information in the following formats:
If you would like any forms, leaflets or information, contact the relevant HMRC helpline by following the Contact HMRC link below.
Most HMRC Enquiry Centres can offer:
If you need the help of an adviser at an HMRC Enquiry Centre you will have to make an appointment. You might want to try calling one of the HMRC helplines first. If the helpline is unable to answer your enquiry, the telephone operator can arrange to set up an appointment for you at an HMRC Enquiry Centre. A full list of helplines can be found by following the Contact HMRC link below.
HMRC offers wheelchair access in most HMRC Enquiry Centres. If an HMRC Enquiry Centre does not offer this facility, they will arrange to meet you at another HMRC building, or will visit you at home. To find your nearest HMRC Enquiry Centre and check if it has wheelchair access, follow the HMRC Enquiry Centre link below.
If you need the help of an adviser at an HMRC Enquiry Centre you will have to make an appointment. You might want to try calling one of the HMRC helplines first. If the helpline is unable to answer your enquiry, the telephone operator can arrange to set up an appointment for you at an HMRC Enquiry Centre. A full list of helplines can be found by following the Contact HMRC link below.
HMRC will allow a friend or family member to interpret for customers who don't speak English as a first language. When you contact one of HMRC's helplines they will ask you if you have a friend or family member who is willing to interpret for you and if you are happy for them to do so. This friend or family member needs to be over 16 years of age and should be with you when you call HMRC.
If you do not have or do not wish to use a friend or family member, HMRC offers a free language interpretation service. You can use this service when you telephone HMRC or when you come in to an HMRC Enquiry Centre. You can contact one of the HMRC helplines and they will arrange this service, but please give them as much notice as possible. A full list of helplines can be found by following the Contact HMRC link below.
If your preferred language is Welsh you can call the Welsh Language Helpline.
Follow the link below to find out basic information about tax and National Insurance when you come to work in the UK and who to contact.
Paying UK tax and National Insurance
If HMRC cannot answer your enquiry by telephone or letter and you're unable to visit an HMRC Enquiry Centre for significant reasons such as those listed below, then you may be able to make an arrangement for HMRC to visit you at home:
To find out if you can have a home visit, please speak to an adviser on one of the HMRC's helplines. A full list of helplines can be found by following the Contact HMRC link below.
If you do need to arrange a home visit to fill in a form or tax return, you will need to arrange this in plenty of time so that you do not miss the deadline for your form.
HMRC will help you fill in forms and tax returns, for example, if you have difficulty reading or writing. They will also help if you experience problems dealing with forms or managing your financial affairs due to a mental health problem. If you need this service you will have to make an appointment to get help from an adviser at an HMRC Enquiry Centre. To make an appointment call one of the HMRC helplines and the operator can arrange to set up an appointment for you at an HMRC Enquiry Centre. A full list of helplines can be found by following the Contact HMRC link below.
If you do need to arrange a home visit to fill in a form or tax return, you will need to arrange this in plenty of time so that you do not miss the deadline for your form.
If you find it difficult or are unable to contact HMRC by telephone you can use alternative channels or appoint someone else to act for you. This person might be a friend or relative, or an adviser from a voluntary organisation. You will have to give permission for this person to deal with your affairs. For more information about using someone to deal with your tax affairs follow the link 'How to deal with HM Revenue & Customs for someone else' in the 'More useful links' below.
You can also find answers to most general enquiries on HMRC website by using the search facility on the HMRC home page. If you can't find the answer to your enquiry you can write to HMRC or ask a friend, relative or adviser to call an HMRC helpline to make an appointment for you to visit an HMRC Enquiry Centre. A full list of postal addresses and HMRC helplines can be found by following the Contact HMRC link below.
If HMRC cannot answer your enquiry by telephone or letter and you are unable to visit an HMRC Enquiry Centre, read the section 'If you need to arrange a home visit' to find out if you are eligible for a home visit and how to arrange one.
HMRC's Accessibility Statement
How to deal with HM Revenue & Customs for someone else
You have a disability - can you get extra tax credits?
VAT relief for disabled and older people
You have payment and/or debt problems, or may need debt advice
